Have A Question?

Frequently Asked Question

1. How long can i get the feedbacks after we sent the inquiry? 

We will reply to you within 12 hours of the working day.

2. Are you a direct manufacturer or trading company?

We are direct manufacturer, have our own international sales department. We produce and sell all by ourselves.

3. Can you send a sample for reference?

We are glad to send samples for your inspection. We will charge a suitable sample fee, and it will be refundable when order is up to certain quantity.

4. What products can you offer?

We are specialized in designing and manufacturing garment steamers, fabric steamer, vacuum cleaner, and other small household appliances. 

5. Can you do customized products?

yes, we are mainly doing customized products according to the customers’ drawings or samples.

6. How about the capacity of your company?

Our company has 5pcs die-casting machines,80sets of advanced injection equipment and 10 production assembly lines, which can guarantee the production capacity of 500,000 units per month. The annual production could reach nearly 5-10 million units.

7. How to guarantee the quality of your goods?

We will do the inspection after every process. for the finished products, we will do 100% inspection according to the customers’ requirements and the international standard.

8. How to solve the quality problems after sales?

Take photos of the problems and send them to us ;Send back the physical problem fabrics by express to us. After we confirm the problems, such as caused by machine, dyeing, etc, Within seven days, we will draw up the satisfied program for you.

9. What’s the payment term?

When we quote for you, we will confirm with you the way of transaction, FOB, CIF, CNF, etc. For mass production goods, you need to pay a 30% deposit before producing and70% balance against a copy of documents. The most common way is by T/T. L/C is also acceptable.

10. What is your shipping way?

For small orders, we use door to door express, such as DHL, UPS, FedEx, EMS & TNT; For large quantity orders, we can ship by sea or by air, and your forwarder is acceptable.

11. If I want to put my brand on packing and products, what is the order quantity, is there any upcost?

There is no upcost for customized packing if the order quantity can meet MOQ.

12. What certification you’ve got for overseas markets?

We’ve obtained CE/LVD,CE/EMC,FCC,CB,Rohs certification/test report for the products.

13. What is the delivery term?

It will be 35 days after received the deposit.

14. Before I place orders, might | get a sample at first?

Yes, we will return the sample fee to you after getting your official order.

Free Consultation

Get In Touch With Our Experts

If you have any questions you want to answer, Please leave a message here so that we can further communicate with you.